[Resolved]  Olymp Trade — Deposit not credit into my olymp trade account.

Dear Team,
As you know why I am here, I deposited 100$ on 5 june 2022 into olymp trade account, the money deducted from my bank account but not credited into olymp trade account, I am contineously trying to contact olymp trade customer support, they said to wait 48hrs. I awaited but 100$ not credited into my olymp trade account. Now today is 72 hrs passed but support team not replying anything. Kindy help me.
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Jun 11, 2022
Complaint marked as Resolved 
My issue not resolved yet, please help me. My [email protected]
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Jun 10, 2022
Olymp Trade Customer Care's response
Hello, dear Gajendranoida14!

It's a pity to hear that this situation has caused you inconvenience. Unfortunately, we are currently experiencing technical difficulties with UPI. Therefore, the response time from the support team can be increased.

Please share your account ID here or contact us again via the chat on the platform. We will be pleased to help you as quickly as possible!

Best regards, Olymp Trade team.
Jun 11, 2022
Updated by gajendranoida14
My issue not resolved yet.
Jun 13, 2022
Updated by gajendranoida14
My client is 74531378,
I have not recieved the deposit yet.
Verified Support
Jun 14, 2022
Olymp Trade Customer Care's response
Hello, gajendranoida14!

Thank you for getting back to us. We offer our most sincere apologies for the inconvenience. We have forwarded your account details to our team. They are looking into the issue and will get back to you as soon as possible. Thank you for bearing with us!

Best regards,
Olymp Trade team.
Jun 14, 2022
Updated by gajendranoida14
Ok, please do it on priority.
Verified Support
Jun 15, 2022
Olymp Trade Customer Care's response
Hi there, gajendranoida14!

We will do that. Also, we will be glad if you update this review when your case is resolved.

Best regards, Olymp Trade team.
Jun 15, 2022
Updated by gajendranoida14
Dear team,
I get my money refund. So my issue has resolved.
Thanks for the support.
Verified Support
Jun 17, 2022
Olymp Trade Customer Care's response
Greetings, gajendranoida14!

Thanks for the update. We were pleased to help. Do not hesitate to contact us if any questions or concerns appear.

Best regards,
Olymp Trade team.
Complaint comments 

Comments

why you have marked resolved??
gajendranoida14's [Complaint's author] reply, Jun 11, 2022
I dont know how it marked resolved

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