[Resolved] Olymp Trade — Deposit not credited to my account

Hemanth Xavier

Aug 20, 2021

Address:

4-42-313, Asbestos colony, Kukatpally

I have made a deposit with Olymp trade for 10$ and when it is not credited I have notified the customer service about it and I have asked can I deposit the money again, for which he answered yeah I can deposit again. As my first transaction was not showing I took the risk and deposited the money again and the same thing repeated with another deposit too. I enquired the bank and they informed me that money has been credited to the company I have transferred. Its been more than 30hrs and their customer representatives are saying to wait for at least 5 days. Does it take 5 days to resolve a complaint ?? this is horrible.

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Sep 30, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2021

Olymp Trade Customer Care's response Hi, dear Hemanth!

Thank you for bringing this to our attention. We are sorry that the provided service has not met your expectations. We would like to make it right and get more information regarding the deposit situation. Please, share your account ID number with us so that we can investigate the issue more thoroughly. We would instantly pass this information to our support team so that our specialists can contact you and speed up the resolution process.

Best regards, Olymp Trade team.