[Resolved] Olymp Trade — Found my forex order closed

[Resolved] Olymp Trade — Found my forex order closed

R rura mallaya Jun 23, 2023 Jun 26, 2023 This thread was updated on Jun 26, 2023

Olymp trade is famous for its different approach to trading modes. There are basically two of them. One is fixed time and the other is ordinary forex. It’s great to have both as they are totally unsimilar thus I need to develop different skills to be able to trade them profitably. Speaking of skills there is a comprehensive blog for people who lack skills and knowledge like me. However, let me tell you about one strange thing that occurred to me while I was trading on the platform. I opened an order once recently and was going to wait to get more profits. But after some time I found my order was closed at a certain profit, far from what I intended to have. And I don’t know what to think because I am still a beginner and have no idea if that’s how it should be in forex trading. Was this information helpful? No (0) Yes (0)
Jun 29, 2023 Complaint marked as Resolved Oh now I see. Trading with fixed amounts is like that. You have to consider the multiplier and the amount you have put into your deal. And it’s not for fixed time trading mode, it’s for forex too. Thanks for the explanation. Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

Jun 26, 2023

Verified Support

Hi, dear Rura mallaya!

Thank you for sharing. Our priority is customer service and we are ecstatic that we met that mark! Olymp Trade strives to provide the finest trading conditions. They include a smooth interface, free education, and a functional support team. We are so happy that you agree with us.

Thank you for informing us about the issue. Probably, the Trailing Stop Loss function is on. You can configure the Stop Loss and Take Profit levels by opening the Auto-closing section at the right tab (below the trading amount settings). If any questions remain, kindly reach out to us. We will gladly provide you with thorough assistance.

Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Jul 6, 2023

Verified Support

Hi, dear Rura mallaya!

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.