[Resolved] Olymp Trade — Frequent problems with the software

[Resolved] Olymp Trade — Frequent problems with the software

R Rajendra_Sachar Jul 16, 2021 Jul 20, 2021 This thread was updated on Jul 20, 2021

I have been trading with this broker for a long time, but periodically. In general, the impressions are positive, but recently there have been more frequent problems with the software. I understand that my computer is a bit slow and a lot of websites upload slowly due to a large volume of info or some apps run there. I normally trade using the webtrading platform and it looks like my my pc can't manage with the load of quotes or something. Is there anything we can do about it? WHy can't you provide a lighter and faster version of the software for your clients? Was this information helpful? No (0) Yes (0)
Jul 22, 2021 Complaint marked as Resolved Thank you very much for your prompt reply! I followed your advice first and downloaded the Opera browser to my computer. Everything started to work much faster. I also closed the Facebook app which was slowing down my computer. I will try to use the link to download the desktop application and install it soon. Thanks for all your help! Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

Jul 20, 2021

Verified Support

Hi, dear Rajendra!

Thank you for contacting us. In such a case, we recommend reducing the load on your device by closing the unnecessary tabs and applications. You can also try using more optimized browsers such as Opera or Firefox. Switching to the Olymp Trade desktop application might also help to solve the issue. You can download the most recent version of the application here: https://olymptrade.com/download We hope that our recommendations are useful for you.

Best regards, Olymp Trade team.