[Resolved] Olymp Trade — I want to file a complaint against olymp trade

sachin Aggarwal176

Sep 30, 2022

Address:

temple road, mcleodganj

Sachin aggarwal
Attachments
Sep 27, 2022, 6:23 PM (3 days ago)
to Claim

Name : Sachin Aggarwal
Account-ID :
and registered e-mail : [protected]@gmail.com
The amount : 130 USD

I deposited 130 usd ( 30 usd and 100 usd by two different deposited transactions) on olymp trade and after deposit i just want to check and try withdrawal process, due to some policies, my account was in internal verification for some days, i waited but after waiting of more than 30 days, my account is blocked .i had received email that my account is blocked please assist me either to activate my account or refund my 130 us dollor. Please find the attachment for deposited slips and email I got as a response

• first response on my email fro my complaint

We understand how upsetting it is for you to learn about the status of your account.

Based on clause 1.4 of our AML/KYC policy, your trading account is currently the subject of an internal investigation after unusual non-trading behaviour was noticed.
There is no need to worry! This is a standard procedure and your account balance is secure. We will inform you once the examination is completed.

We would much appreciate your patience during this process. If you have any additional questions, please email usat [protected]@olymptrade.com.

• second response i receivedfor my complaint

As per our database, your documents have been uploaded successfully for verification. Please be informed that your trading account is currently the subject of an internal investigation. There is no need to worry as this is a standard procedure and your account balance is secure. The team will contact you on your registered email ID once the examination is completed.

• third response i have received for my complaint

We are sorry that you received the service that prompted you to contact us with the complaint, and we regret any disruption that is caused by our services. Unfortunately, your account is blocked due to the chargeback filed against the company which is a violation of clause 2.2 of the "Service Agreement" .

We would like to inform you that we have an independent department in our company which works in such a situation. In order to submit your appeal, please send an e-mail to the following address: [protected]@olymptrade.com, specifying these details:
Name, Surname.
Account-ID and registered e-mail on our platform.
Date when the situation took place. Brief description of the situation and your demands.
The amount, if the situation is concerned about money.

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Nov 13, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2022

Olymp Trade Customer Care's response Hello, dear Sachin Aggarwal!

Thank you for keeping us informed. We always strive to keep our traders’ interests at heart. However, there are exceptional cases of suspicious account activity that we can not ignore. In these rare cases, for the security of our clients and the platform we have to terminate suspicious accounts in accordance with the Client Agreement. Our clients who trade in line with the platform's policies are not subjected to such check-ups.

If you are not satisfied with the decision of the claim department, you can appeal to the Financial Commission, a well-known organization with a proven reputation to solve disputes between traders and brokers.
This can be done online: https://financialcommission.org/olymp-trade/. Click on "File a Complaint" and fill out the form. The Financial Commission will consider your complaint and the company's arguments, and then come up with a weighted decision that the company is obliged to follow.

Feel free to reach out know if you need any help with an official complaint.

Best regards,
Olymp Trade team.