[Resolved] Olymp Trade — It's not working for some reason

[Resolved] Olymp Trade — It's not working for some reason

E EhsaanE from Ambala, Haryana Dec 13, 2023 Dec 25, 2023 This thread was updated on Dec 25, 2023

I realize I could have misunderstood something or pressed some wrong button. But I think broker should have warned me about it! The thing is that when I logged into the platform last time on Sunday, none of the assets I checked were available for trading. I checked my trading account balance several times and as far as I understood the account was not blocked. I have not received any messages on my e-mail. I should also clarify that my account is registered and I have passed the verification procedure. I have checked all the settings and set default settings. But unfortunately it didn't help. I can't understand what this problem is related to. Was this information helpful? No (0) Yes (0)
Dec 30, 2023 Complaint marked as Resolved I just realized that I was checking the markets on Sunday. Sunday, most of the markets available on Olymp Trade are closed. But funny enough, on the platform, there are still several trades that I can make during the weekend. Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

Dec 25, 2023

Verified Support

Hello, EhsaanE.

Thank you for sharing your feedback. Olymp Trade is a modern broker which strives to provide the finest trading conditions for its users. Regarding your concern, that's a good question. On weekends the stock market is closed. Most of the assets will become available only from Monday. However, you can still trade on cryptocurrencies, Over-The-Counter assets, and Composites.

If you would like to know more about the trading hours of the assets, you can access it in the Olymp Trade website. As an example, you can see the trading schedule of EURUSD with this link: https://plus.olymptrade.com/en/assets/eurusd/schedule – you can do the same with other assets.

Do not hesitate to contact us if any questions or concerns appear.
Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Jan 1, 2024

Verified Support

Hello, EhsaanE,

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.