[Resolved]  Olymp Trade — Let me in, guys

Been working with these guys for a couple of months, coming here as a complete newbie, nowadays I notice some results of my prolific trading. Mainly, I'm thankful to the company for their commitment to educating newcomers.
But, the point of my message is a bit different. Let alone all praises to the olymp trade and focus on something I have run across recently.

I decided to clean my PC and reinstall windows so I was forced to download the broker's platform once again. Okay, it was downloaded quickly, without any hassle. However, while inserting my credentials, the platform doesn't let me in. It continued stating that something went wrong, check your credentials once again, maybe there was a mistake. But I have written down the password on paper which is always by my hands. So, since then (it was a couple of days ago), I don't know what to do, as I wanna trade, but can't.