Olymp Trade — Money deducted 2 weeks ago but still not credited

I'm just tired of trying everyday.. Since 28 december i've been trying to get my money back.. On 28 december at 6:31 pm i deposited 3000inr and after 20 hours it showed failed in transaction history.. Then i tried hundreds of times to get in touch with the consumer support team. They asked me to do a same process and click on i've paid option as i paid through upi qr... Then again they said to wait for 48 hours.. But that also showed failed... Again i tried to contact their support team.. But that is something stupid bot giving the same messages everytime.. Again i registered complaint here.. And i got reply after waiting 5 days.. They said they will check and email me.. And there is also a bot which just asking me to wait... They said to check the information they need 5 days.. Its been a week no response is made.. I'm just helpless and trying again and again to get my 3000 back.. Its a lot for me please try to understand.. I'm a student and that was all savings i had... Please give my money back.. Please.. I will add the screenshot of payment. Transaction id.. Emails everything. Please help me
My olymp trade id is 96340654