Olymp Trade — Money has not been credited into my trading account but the money got debited from my bank

Olymp Trade — Money has not been credited into my trading account but the money got debited from my bank

A Aatif javid from Kupwara, Jammu and Kashmir Nov 17, 2022 Nov 18, 2022 This thread was updated on Nov 18, 2022

Account ID[protected] i have deposited $10 on 23/aug/2022 but that dindn't got credited to my wallet... after that i again deposited $10 on 01/SEP/ 2022 but again same thing happened... now yesterday ON 16/NOV/2022 i deposited inr 700 but again the same thing happened ... each time the money got deducted from my bank but didn't got credited to my wallet... i'll attach the secreenshots of the payments below respectively ... i want my issue to be resolved ASAP ... either refund my money or add it immediately credit that to my wallet... +3 photos Was this information helpful? No (0) Yes (0)
Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

Nov 18, 2022

Verified Support

Hello, Aatif Javid.

Thank you for bringing this to our attention. Regarding your request, we would like to solve your case now. To do so, please provide us with your ID account. With it, we can make an investigation the pending.

It is also recommended not to make new withdrawals when the last one is not finished. We are waiting for your response.
Best regards, Olymp Trade team.

Aatif javid's [Complaint's author] reply, Nov 19, 2022

Account ID 73284867
Email id:- [email protected]

Olymp Trade Customer Care's response, Jan 11, 2023

Verified Support

Hello, Aatif Javid.

Thank you for writing back to us. We are writing to let you know that we have passed your ID account on to our financial specialists. They will call you shortly!

Best regards, Olymp Trade team.