[Resolved] Olymp Trade — My account is blocked

Mahmud Santoso

Jun 7, 2022

Address:

DESA RANDUJALAK KECAMATAN BESUK KABUPATEN PROBOLINGGO JAWA TIMUR INDONESIA

I've been trading binary options on olymptrade for a long time, now my account is blocked by olymptrade. I experienced a lot of loss, I think there was a lot of cheating done by olymptrade.
many candle candles that do not match the global chart.
i want to withdraw all the deposits i ever made in olymptrade. Thank you

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Jun 8, 2022

Complaint marked as Resolved

I often experience unfair losses in Olymp Trade, many Olymp Trade candles are not the same as the global market. i want to take back all the deposits i ever made on the olymptrade platform, while my account is currently blocked by olymp trade

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2022

Olymp Trade Customer Care's response Hello, dear Mahmud Santoso!

Thank you for contacting us. Your review is very concerning to us. We would like to clarify that Olymp Trade does not provide binary options. We are a trading platform that offers trading modes such as Fixed Time Trading, Forex, and Stocks.

We here at Olymp Trade take honesty and transparency seriously. All the quotes on the platform are the same for all our traders. Even theoretically there's no need to manipulate the chart because there're too many traders making deals in opposite directions.

Quotes may differ on several points on different trading platforms. This is due to different suppliers of quotes and different ways of pricing.

Nevertheless, the tendency of price behavior on the charts of different trading platforms should not differ significantly.

Also, account blocking is a serious measure that is taken in case the service agreement terms are violated. In case you disagree with the blocking solution you have the right to submit a complaint to the independent reclamation department: [protected]@olymptrade.com.

Best regards, Olymp Trade team.