Olymp Trade — Over charging commission

One of my trade on 14 Dec. they charged commission upto 15% which forced me to close the deal in negative (Forex trading).

Whereas they have been charging normally 1 to 2% commission for the same value deals.

Pls help me get my money back
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Olymp Trade customer support has been notified about the posted complaint.
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Hello dear, Khd_6265!

Thank you for reaching out. Please, provide us the number of your account on the platform (an ID), so we could investigate your case thoroughly! Also, kindly specify the ID of your transaction.

We will help you with this issue.

Best regards, Olymp Trade team.

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