[Resolved] Olymp Trade — Request

ibusherif

from Salem, Tamil Nadu

Dec 16, 2021

Website:

Www.olymptrade.com

Describes

I have yesterday invest in olymp trade platform $1000. Unfortunately I use my deposit for two accounts used but i don't know the rules and agreement so my olymp trade account is blocked . I need only my deposit amount. Profit I'm not expecting. I have very critical situation in now. I need money for medical emergency hospital bill payment. I'm very humble request to you please transfer my deposit amount only.
I'm very sorry sir I don't know. The rules and agreement

They company is not support to me. They told me your account as permanently blocked. They can't transfer in any refund amount

Please reply to me😭😭😭🙏🙏🙏🙏🙏🙏🙏

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Dec 17, 2021

Complaint marked as Resolved

I have 14th Dec deposit my money in olymp trade platform $1000. Then I get 228$ profit and I give withdraw they amount can't receive my bank account. And I get the verification process. Finally they verification is failed at the same time my account is blocked. And I received a email from olymp trade platform they mention in 8.5.1 violence agreement rules to blocked your account. Any refund is not possible. Please sir humble request to you please transfer my deposit amount only. I need money for medical emergency hospital bill. Truly I don't know the rules and agreement because I don't know English. I used to Google translate and text you sir. This one please accept my request. I have already mail to you. Please my deposit amount only transfer to my account. I'm not expecting my profit. 😭😭😭😭😭😭🙏

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2021

Olymp Trade Customer Care's response Hello, ibusherif!

Thank you for sharing. We conducted an investigation into your situation when you first contacted us.

You have been warned by e-mail on 11/18/2021.
An email has been sent to you about account blocking 82631387 and a warning that if any facts of trading on other accounts are established, the Company reserves the right to block these accounts and all funds on them.

Since you registered a new account 83710632 after the termination of the Service Agreement and the warning the Company was forced to apply the consequences described in clause 8.5.1. of the Service Agreement.

You can read the Service Agreement at the link: https://olymptrade.com/terms

Have a speedy recovery!

Best regards, Olymp Trade team.

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Comments

Olymp Trade Customer Care

Dec 17, 2021

Verified Support

Hello, ibusherif!

Thank you for sharing. We conducted an investigation into your situation when you first contacted us.

You have been warned by e-mail on 11/18/2021.
An email has been sent to you about account blocking 82631387 and a warning that if any facts of trading on other accounts are established, the Company reserves the right to block these accounts and all funds on them.

Since you registered a new account 83710632 after the termination of the Service Agreement and the warning the Company was forced to apply the consequences described in clause 8.5.1. of the Service Agreement.

You can read the Service Agreement at the link: https://olymptrade.com/terms

Have a speedy recovery!

Best regards, Olymp Trade team.