[Resolved]  Olymp Trade — Risk-free trades

Started trading here for a couple of weeks ago, and basically believe that Olymp Trade, in many regards, is an appropriate company, like both from the point of its reliability, and from the point of offered trading conditions.
Since then, I experienced no hardships whatsoever, and even if they arise, I redirect them to the custom support. These guys rescue for real.

But, back to the matter of the inquiry. I noticed here such a thing called risk-free trades, like you can get a refund from the wrong forecast, if the position didn't work out. I have a starter account, so I have access to this feature, but when I have closed the position in the forex mode with a loss, I couldn't activate this thing. What has happened?
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Dec 15, 2023
Complaint marked as Resolved 
I guess I should pay more attention to something written on the website, cuz I have really missed crucial info that the risk-free trades function is inherent to the fixed time trading mode only. Why the hell I decided that I could do it on the forex? 😄 Thank you olymp trade team for putting all the "i's" for me. I promise I won't bother ya next time with such foolish questions.
Olymp Trade customer support has been notified about the posted complaint.
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Comments

Greetings, Faraz565.

Thank you for your trust. It means so much when our traders share their experiences. We are glad to confirm that we do offer risk-free trades in Olymp Trade. Risk-free trade is a tool that safeguards your money in case of an incorrect forecast. If you open a deal with a risk-free trade and your forecast ends up incorrect, the trade amount will be returned to your account.

If you have a risk-free trade, you can activate it and open trade within a specified amount. In the case of a negative result, you will not lose the trade amount.

For example, the risk-free trade amount is 100 USD. It means that after you activate the risk-free trade, you may open a trade that does not exceed 100 USD. In case of an unsuccessful trade, you do not lose that 100 USD, you get this amount back. You may activate the trade amount which is less than the risk-free trade limit. Example: The risk-free trade limit is 100 USD. You have activated the risk-free trade but entered 80 USD as the "trade amount". In case of an unsuccessful trade, we will return 80 USD to your account. However, the whole 100 USD risk-free trade will be consumed.

Please be informed that a risk-free trade doesn't work with a pending order. If you activate a risk-free trade and then, create a pending order, when the deal is activated, it will be executed as a normal deal without risk-free protection.

Hope we clarified your question.
Best regards, Olymp Trade team.
Olymp Trade Customer Care's response, Dec 27, 2023
Verified Support
Greetings, Faraz565.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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