As a pretty regular client on the Olymp Trade platform, I should mention that I rarely face any difficulties using broker's services. Surprisingly, the company has managed to create a transparent interface, tons of materials aimed at helping newcomers to get acquianted with conditions quicker.
Still, some questions arise from time to time, and look what has happened recently to me.
I wanted to open another account with different currency on it, I do know, there is a kind of prohibition of changing your current account currency (basically, it's not a prohibition, you just can't do it). So, for these purposes I decided to open another account, and to archive my previous one.
When I opened the second account with required currency, I have archived my first one.
BUT! When I deposited funds, my first account somehow remained active and funds arrived on it! What has happened? Is the function of archiving the account active actually? Was this information helpful? |
Thank you for sharing. Our priority is customer service and we are ecstatic that we met that mark! Olymp Trade strives to provide the finest trading condition for our users. Our team pays a lot of attention to the platform and other resources such as the support team and educational database.
Regarding your question, this case can be easily solved. When you deposit, kindly choose the account that you want to add first. The amount will go to that account.
If there's anything else we can do to help, please let us know.
Best regards, Olymp Trade team.
We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.
Please let us know if you have any further questions.
Best regards, Olymp Trade team.