[Resolved] Olymp Trade — Something was wrong with the verification

[Resolved] Olymp Trade — Something was wrong with the verification

H Har Kanungo Dec 2, 2023 Dec 10, 2023 This thread was updated on Dec 10, 2023

I have kicked off in the trading sphere with this broker long time ago. Sincerely, I don't even know what was the year when I commenced. Nevermind. The point is that trading here was full of pleasure for me and I remember how I quickly signed up and verified my identity on the platform. I got down to business like within a day or something and since those times I have never had any questions about the platform, because their Help Center is full of crucial information. Nevertheless, recently, I encountered a kind of glitch or how it's called. I decided to switch payment methods, and the platform requested an account verification. Idk, maybe the system thought like I signed up for the first time but it was kinda confusing. So, I have no idea what was that and what I'm supposed to do. Was this information helpful? No (0) Yes (0)
Dec 13, 2023 Complaint marked as Resolved Oh... Verification, seriously? I'm the one who praised the help center for the excessiveness of information and didn't know about this simple thing! Got blind, probably... Thank you olymp trade team for hinting me about reverification of the account whenever I wanna use new payment method for depositing funds. Had no idea about that, but now I'm alerted. Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

Dec 10, 2023

Verified Support

Hello, Har Kanungo.

Thank you for sharing. We are glad when our traders share their experiences with us. Regarding your concern, when traders request to switch their payment method, they might be required to perform another verification to the account. This is to ensure the security of the account. You can just submit the documents again for it.

We wish you success in your trading!
Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Dec 27, 2023

Verified Support

Greetings, Har Kanungo.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.