[Resolved] Olymp Trade — The chart jumps in an incomprehensible way.

[Resolved] Olymp Trade — The chart jumps in an incomprehensible way.

Lalit Dara Aug 14, 2021 Aug 18, 2021 This thread was updated on Aug 18, 2021

The chart jumps in an incomprehensible way. If it tends upwards and you bet on the rise, it stops moving at all, only jumps up and down along the betting line. Or even if it goes up at first, at the last second it suddenly goes down, just at the moment when the bet finishes. If all day it has not fallen below a certain level, then after the betting it goes down to the prohibitive distance. The same if to bet on the sale. In general, nonsense complete! Developers, of course, well done, deciding to make money on newcomers like me. In two weeks I spent five thousand dollars playing. Each time it was interesting to watch the tricky graphics) Was this information helpful? No (0) Yes (0)
Aug 19, 2021 Complaint marked as Resolved Thanks to the team for the quick response! I was really emotional when I wrote my comment. I realize that it would actually be strange to assume that someone is intentionally moving their chart in the opposite direction of my open positions. Later, I cooled down a bit and checked the quotes with other platforms, and I did not see any discrepancies. In any case, I need to gain more experience, then my trading will be more successful. Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

Aug 18, 2021

Verified Support

Hello, dear Lalit Dara!

Thank you for leaving a complaint. It is a pity that you have come to such conclusions about the Olymp Trade platform. The chart is based on the quotes, which are transmitted directly from the supplier. The quotes are broadcasted to all traders equally, we have no opportunity to influence the chart. You can use the Quotes History tab to check the quotes for a specific trading mode, date, and time on the asset page.

We advise you to try out the available trading tools on a demo mode in order to learn how to perform a thorough technical analysis. Please, view the available video guides on our YouTube channel: https://www.youtube.com/channel/UCY6DeO0JlJ8dcdWPX9DDzRg Our support team specialist will also be happy to contact you and give recommendations on how to improve your trading results if you specify your account ID number in the comment section.

Best regards, Olymp Trade team.