[Resolved] Olymp Trade — The prices are not reliable and right!

[Resolved] Olymp Trade — The prices are not reliable and right!

C Cyavana Bhave Oct 7, 2023 Oct 9, 2023 This thread was updated on Oct 9, 2023

I think this platform might be manipulating or showing you the wrong prices for people to lose money! I opened up an account on this platform, deposited some money and I was basically getting ready to trade. I skipped the demo trading platform cuz who needs that if youve been trading for over a year? Anyway i check the assets, some cryptos here, some forex there, but really, i was interested in stocks. I look at some stocks and I see Novartis. A big pharmaceutical company, It suited my portfolio and what I had in my mind related to my framework. But the prices are not showing correct. I see some price on the asset's chart, but then I googled the company and it is giving me a whole different price! How can this happen? if you cannot even show the right prices for a financial asset, how are you expecting us to make profit off that asset? Was this information helpful? No (0) Yes (0)
Oct 10, 2023 Complaint marked as Resolved You have no idea how dumb I am. I was checking out the stock in CHF, which is swiss franks, because the stock is trading on several stock exchanges, some of them are in Europe, and in the United States. They were showing me the stock from the United States, so the price is denominated in US dollars, but the ones which are traded on European exchanges are priced either in EUR or CHF. So I kinda blew it there. Anyways, i checked the American stock exchange version of the asset and it is all correct, there are no problems on the platform, I was just checking out the wrong thing, that's all. Olymp Trade customer support has been notified about the posted complaint.
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Olymp Trade Customer Care

Oct 9, 2023

Verified Support

Greetings, Cyavana Bhave.

It's a pity that you have made this conclusion. Olymp Trade is a trustworthy and certified broker. Olymp Trade is regulated by Vanuatu and is a member of FinaCom & FMA as in https://olymptrade.com/pages/regulation/. We would not do anything out of the rules that caused us to lose our certification.

Regarding price charts, on different trading platforms, quotes may differ on several points. This is due to different suppliers of quotes and different ways of pricing. Nevertheless, the tendency of price behavior on the charts of different trading platforms should not differ significantly.

You can view the history of quotes on our platform. To do this, please go to the "Help" section on the platform and select the "Assets" menu. After choosing the asset that you want to check, you can find the information on quotes under the "Quotes History" sub-menu. There, you can select the date and time of the quote which you would like to check.

Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Oct 11, 2023

Verified Support

Greetings, Cyavana Bhave.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.