Olymp Trade — When I open position it shows straight line but they closed with loss

Olymp Trade — When I open position it shows straight line but they closed with loss

S Satz sd Aug 13, 2023 Aug 15, 2023 This thread was updated on Aug 15, 2023

Hello, Today 13-august I put 39000₹ tarde it was went straight line and went down but in this app when I checkes trade history it shows closed with loss when I asked customer service they said you have to handle this and closed my chat, they never responded correct answers always liying anything. I have the proof when I opened the position and when it closed. Even customer service they mentioned sometimes app have bug and sever down like that I think this app is not trusted Was this information helpful? No (0) Yes (0)
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Olymp Trade Customer Care

Aug 15, 2023

Verified Support

Greetings, Satz sd.

We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.

We would like you to provide us with your ID account. So that we can check the case for you. Kindly leave your ID account in the comment section. We will look into your claim.

Best regards, Olymp Trade team.