[Resolved] Olymp Trade — Why do I have to provide one more document? | |
Good afternoon to all. At the beginning of the year I opened an account with Olymp Trade. At first I lost a few times, got mad and decided to play with larger amounts. First bet 500 dollars, won, then bet 1000 dollars, won again, and then succumbed to the Olymp Trade bonuses and bet 2000 dollars. And won again. Decided it was time to withdraw the money. And then a miracle happened. They asked me for additional documents to verify my identity. They told me that the package of documents provided earlier was not enough to make a withdrawal and I owed them one more document. What's up? Was this information helpful? | |
Aug 5, 2021 Complaint marked as Resolved Good afternoon! I uploaded the required document and the money came without delay after verification. Thank you for the quick response and solution to my question, because I already suspected something bad. Do you know how many scammers there are online, especially when it comes to the financial sphere? Of course I was very afraid for my money and it turned out to be in vain. Olymp Trade customer support has been notified about the posted complaint. | |
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+54 11 5917 5747 [Buenos Aires]
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Thank you for your feedback. It is great that you've been trading on the platform and earning through it. As you already know, it is important to stay safe where money is involved and therefore, most brokers ask for confirmation before you can withdraw money. This must also be such a case. Kindly upload the required document and feel free to contact us if any query arises.
Best regards, Olymp Trade team.