[Resolved]  Olymp Trade — Withdrawal amount USD 100 not Received

Address:HYDERABAD

My Withdrawal amount 100 USD dated 10/12/2021 vide order ID[protected] is not received by me till now. After so many days olymp trade provided me UTR NO.[protected] and asked me to track the amount by searching my account, or by approaching my banker or UPI Authorities.
I have searched my account thoroughly. I could not find the amount, because I had not received it. My Banker and UPI Authorities told only Remitter or his Banker can Track the UTR.
I have communicated same thing to Olym trade and sent my Upto date Bank Statement and all phone pe transactions pdf file. But olymp trade insisting on written reply from my Banker or phone pe confurming that they could not trace the UTR Number.
My Banker and phone pe people are saying only remitter or his Banker or UPI people can track the UTR. Because I am the receiver my Banker or phone pe people could not give any written communication.
As the olymp trade is it is its responsibility to trace my amount and see that my amount is credited to my account.
I request you to help me so that olymp trade will credit my amount as soon as possible as already two and half months have elapsed

BYRI SATTAIAH
Olym trade user ID 76219431
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Apr 1, 2022
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Feb 28, 2022
Olymp Trade Customer Care's response
Hello, dear Byri sattaiah!

Thank you for contacting us. We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We have passed the information to our support team. They will contact you soon to provide you with comprehensive support.

If you have any questions or face any difficulties, please, let us know, we will help you!

Best regards, Olymp Trade team.
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