Omnitechretail — Warranty Refund fraud

Address:	M3WV+946, Block E, Mangolpuri, New Delhi, Delhi 110083
Website:	omniretailgroup.com

This is with reference to the subject line and subsequent to my various discussion with your service team and customer support team regarding the PCB failure of my AC within purchase of 5 months. I raised my complain on 25th May 2023 and till date I am waiting for the solution. Below is the Incident Diary for your better understanding

1. 25th May2023 I raised the Complain with Flipkart Service team and confirmed the technician visit within 72 hours. (Which is the highest time limit).

2. 28th May 2023 the Technician visited my home exactly after 72 hours. And after diagnose they confirm the PCB is faulty and need to be changed. Waiting time 3 days.

3. After this there was no confirmation from service team nor any Message confirming the time limit for solution.

4. After my call Service team confirm the part (NEW PCB) will be dispatched by 1st June 2023. Waiting time 3 days.

5. Again there was no or message confirming part will be dispatched or solution will be given in how many days.

6. After my call on 1st June the service team could confirm anything on the status and asked to wait for 3 days.

7. On 4th June 2023 I got the call from Flipkart customer support team that my AC replacement has been approved and it will get replace soon. Waiting time 2 days.

8. On 6th June 2023 I got the call from Flipkart customer support team confirming the AC Return has been approved and complete refund will be made in source account. And the same Return request was visible on Flipkart APP. Asked to wait for 3 days.

9. On 8th June 2023 I got call from Flipkart representative confirming due to technical issue the seller could approved the return request and I should call the Flipkart customer support team and inform them the same.

10. On the same day I called the Flipkart customer support team and confirm the same and they confirm they need to cancel the return request and new return request will be raised.

11. On 9th June around 1:00 o’clock the re-return request was raised and same is visible in Flipkart APP, and still I am awaiting for the solution.

12. A confirmation message was shared by Flipkart team that they will resolve the issue by 21st June 2023. Waiting time 12 days

13. Total waiting time to get solution where the complaint is still open is 27 days.

Now very humbly I would like to ask the question to Flipkart team and the management is this correct a month TAT to solve an issue. What is my fault in this complete process?, that I showed faith on your home product and purchased it. I purchased this product for my comfort not for suffering, if you people does not have the enough experience in product line, Infrastructure, service support, spare availability, Manufacturing quality then don’t you think you should not launch any such product.

Your part of debate would be that Flipkart is just a market place and you are acting as an facilitator and providing platform, But I am sorry I would not at all agree to your this rosy argument / defence. Being a brad and facilitator you own big responsibility for your customer. As a customer we don’t know the seller we know Flipkart. Secondly you spoiled my complete summer and forced me to stay in temperature like 42C/45C and undergo the deep suffering also I could not buy another AC just because you faulty AC uninstallation is not done (As you confirmed to Replace / Return) and I could not place new AC anywhere else.

I request the grievance team to solve the issue at the earliest as I already suffered a lot. I had purchased this product in EMI and till date I had paid 5 instalments and further from July month I am not liable to pay any instalments for this product and at the same time kindly initiate the refund and Uninstallation ASAP.

NOTE : Ordered on 26 Jan 23 | delivered on 1st Feb23 | Installation completed on 11th Feb 23 | Order ID No: OD[protected]realme Techlife 4-in-1 covertable1.5 Ton 5 star split AC).

With Regards

Ritesh Sinha

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