One Plus — Oneplus tv 43 inch

On March 2021 i purchased a One Plus Tv from a OnePLus Store and it was working absolutely fine till August 2021 and after that my Tv got blackout screen and it is not working till now. I raised a complain from September and then till now i still rasing a complain almost 15 time in this 3months but they keep giving me fake promises to resolve my problem. After having one wait wait on November they gave me a complain number which is[protected] on 09th November 2021 and they told me that it will resolve by 5 business days then after that i called them at every 5 business days to know the status of my issue but they giving me time and now on 2nd of December2021 when i called them, they told them a new request number which is C114836 and said it will resolve my issue within 48hours because my tv parts and technician both are allotted and ready to visit your place. Unfortunately i have recorded all the calls which i did to One Plus Customer Care but this time also they did repaired my Tv and today i spoke again with the same issue and they have taken it lightly by saying that it will take time no matter how much raised a complain if you want to take action against this issue we will not help you anymore. SO is this fair to customer to handle such kind o[censored]nprofessional behavior. and then finally they told me it may take 15business days more to resolve since to threaten as to complain on consumer care.