[Resolved]  Onecard — FD not refunded after account closure

I got my account closed with Onecard under ticket id :5069250 and registered mobile number is [protected].

There was a total of 5 FD against Credit card. 4 out of 5 deposits are credited back to my bank account but still 1 FD js yet not refunded to bank account and for the same thing I am continuously sending email but getting similar response that FD will be refunded to source account.

I have even attached all the bank statements but still zero response.
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May 9, 2024
Complaint marked as Resolved 
Feb 18, 2024
Updated by gaganmitruka
Got a call and email from executive regarding the same. They are validating the transactions and working with backend team to get this issue resolved.
Feb 22, 2024
Updated by gaganmitruka
New update.

After the above update post submitted and multiple follow-ups Onecard is again giving pre-defined statements i.e. we are looking into it and I am not getting and calls from them.
They will just connect to get this form marked solved.
Complaint comments 

Comments

Hello Gagan,

Greetings from OneCard!

This response is in regards to your query we've received under the ticket ID 5069250, about your FD refund.

It was great connecting with you over a call. As per our conversation, we appreciate your patience regarding the pending refund for your 1 FD amount. We are currently in the process of verifying the refund status with the bank.

Kindly delete the post to avoid any fraudulent mishaps as you have mentioned personal details on the public forum.

Your understanding and patience during this time is truly appreciated.

Thanks & Regards,
FPL Technologies
gaganmitruka's [Complaint's author] reply, Feb 22, 2024
There is still no resolution from OneCard end. They even stopped calling or responding to emails properly.

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