Onecard Complaints & Reviews

I have been waiting for nearly 15 days for a refund that has not been credited to my SBI account despite providing the new account details multiple times due to the closure of Paytm banking services. I have received only automated responses that do not address my concern. This refund is urgent, and the delay is causing significant inconvenience. I request immediate human intervention to resolve this matter. If I do not receive a call from OneCard within 24 hours, I will be forced to register a formal dispute and escalate the issue to the Banking Ombudsman.

I got my account closed with Onecard under ticket id :5069250 and registered mobile number is [protected].

There was a total of 5 FD against Credit card. 4 out of 5 deposits are credited back to my bank account but still 1 FD js yet not refunded to bank account and for the same thing I am continuously sending email but getting similar response that FD was send to some other account which does not belongs to me....

I have oncard registered with [protected]. I have paid the complete bill on 28 feb before next cycle and before due that, still company charged interest. Kindly check and take action against onecard....

I have cancelled my FD on last Friday on 15/3/2024 and I have still not received my FD amount, I am not able to call the customer support and I have written mail's which were also not replied

I got my account closed with Onecard under ticket id :5069250 and registered mobile number is [protected].

There was a total of 5 FD against Credit card. 4 out of 5 deposits are credited back to my bank account but still 1 FD js yet not refunded to bank account and for the same thing I am continuously sending email but getting similar response that FD will be refunded to source account.

I have even attached all...

Onecard is wrongly charging 1500 rupees(which was not mentioned before) when I got for EMI

I got an Onecard from BOB Financial 5 months ago. When I had taken the card, it told me that I can convert my bill in EMI., But after spending the credit limit I am eligible for only 01 emi amount of Rs. 6000/-.

Now from last 4 months i am paying the minimum due amount of Rs. 8000(approx.) but my outstanding limit does not decrease.

I have contacted customer support for several times to convert my outstanding...

Getting call for credit card payment which is not my

Getting call for repay of the credit card which is not my...

On Sep 8th'23 I got a message on my OneCard app saying a transaction o[censored]SD 317.96 was done and I was not the one who had done it. It was done on a site Us.maje.com which is in US. Now I firstly did not even approve this transaction neither did I receive any OTP for it then how is it possible that onecard allowed the transaction to go through. This is breach of my privacy and god know how many customers are being cheated like this. I immediately raised this as a fraudulent transaction and even blocked my card. They told me it will be resolved in 48 hours. The ticket no for this is #4124623 . I even got a message saying the transaction could not be approved as it was an unexpected transaction. Since then I have called OneCard daily to get an update on this but they keep saying next 48 hours. Yesterday at night I see that they have settled the transaction to the merchant. How could they even do this? Were they not even working on the ticket? If they had the transaction would not have gone through. This is a fraud by OneCard as well. I need my money back and I am anyways not going to pay it as It wasnt even done by me. In such cases you are not supposed to show it in the monthly cycle as I am not liable to pay it. The customer support person Savio I spoke to knew nothing and in turn kept blaming it on RBI and VISA and was not responding properly at all.

Hi, my application was not processing recently and I have checked that the PAN number entered in my application is wrong.

I am not able to change my PAN number as the credentials have already been submitted, now I am having trouble in verification of date of birth since the Pan entered is incorrect and i am not able to change it.

Kindly delete my application so that I can proceed with a new application with the correct PAN Number and credentials.

I have already emailed but I am getting pre recorded bot replies and no resolution

Pathetic company! They closed my OneCard account and card IMMEDIATELY after requesting but on the other hand, they do not refund the FD amount even after repeated complaints and complain to the Grievance Redressal Officer.

On Sat, Jul 15, 10:06 PM, I emailed OneCard to request for the closure of my OneCard. (Do kindly note that the account with which I created the fixed deposits, were no longer active, hence I provided an alternate bank account details and also a cancelled cheque for verification.)

On Tue, Jul 18, 12:32 PM, I received an email from OneCard saying that my OneCard account has been closed.

On Mon, Jul 24, 12:48 PM, I received an email from OneCard asking for my alternate bank account details since the primary account to create the FD was not active. At 3:17 PM, I replied to that email with all the required details and also included a bank statement as asked.

On Tue, Jul 25, 4:50 PM, I again received an email from OneCard saying that the refund has been processed to the inactive/source account and I am simply asked to track the refund using the transaction numbers provided.

I then wrote regarding my concern to the Grievance Redressal Officer on Tue, Jul 25, 5:18 PM. Upon writing the email, I immediately received a response saying the CX specialists will get in touch with me within 48 hours. But please note that it has been more than 48 hours and NO ONE has contacted me. (Ticket ID: 3758423)

I have written multiple times to the twitter support team also but even there the support team has stopped replying. Please do also note that I am not able to connect to the support team through phone since my account has been deleted.

It has been 11 days and I HAVE STILL NOT RECEIVED THE FD MONEY.

I have one card credit limit 175000.I have applied for upgradation so they told that they will deliver new card and blocked my existing card.They told me to provide adress proof and after adress validation card will be delivered.I have submitted address proof and also i have given alternate mobile number incase my number is not reachable.But adress validation person has not come to my adress and gave 1 missed call to my mobile number and...

Hi, I have done a transaction at a merchant using onecard and received the OTP with the exact same amount but after the transaction is completed I checked the history in Onecard application then the transaction amount was original transaction+1% service charge + GST.

How can they charge a service charge if I am not using their services from their application?
I have done the same type of transaction at same merchant using other national bank credit cards but they aren't charging a rupee then why onecard?

Is the RBI rules different for them?

I checked with their customer service and escalated as well but they are not refunding the additional amount.

This is Bhawna writing this message to inform you that I am not getting my refund since 17th of June and even no one is replying to email as well after too many email reminders.
I want you to look into this matter seriously and refund my FD amount at the earliest.
I want to closed one card account but since then no one is replying and updating me about my refund or update me about to closed my account or not.
The company assured that the amount will be refunded with 5- 7 days but since its been 5 days i haven't received any refund so please do initiate it.

This all starts after the notfication of RBI that you can link your rupay credit card with upi. So i check couple of credits and found onecard. i talked with them and their excecutive said that they can offer rupay credit card. So i applied credit card based on FD. I have deposited money and open FD in onecard of rs5000 and applied for credit card of rs5000 limit. After 1 day they issued me a Visa Debit Card. I told them that i need Rupay only, they then said only visa is availible. I told them to close the account as i dont need visa rupay card because i cant link it in UPI. when i told them they told to write a mail to onecard for account closure. i wrote the mail on the same day the visa card is issue. Next day they replied that i have to pay 600rs charge for closing the account . i told them why should i pay when i dont have used card not i transact through it, also i applied for closure on the same day. they refued to closure the account. i contacted their customer care for the same. they also refused to do and disconnects the call. i tried for week with them calling continuosly as my money is stuck, nor they are clsoing my fd nor they giving my money back. After lot of requests, when i dont get my rs5000 back. i withdraw rs5000 from that card which was my money. After that they start messaging me to repay the credit card bioll. i told them its my money, i have requested u several time but u havent helped. Now they are incurring charges from their choices. My FD value was 5000 and i withdraw only rs 4800, now they showing bill of rs6600 and adding charges again and agin on it.. I request authorities to look into it and take relevant action aginst this type of harassing and fraud.

Email - [protected]@gmail.com

My name is Suyash Tripathi. My details are mentioned below. I was charged ₹507 in name of *tptupcredit car while I haven't made any such transaction or shared my CC details. Kindly revert this transaction back and close my credit card account. I don't need such scamming service.
DOB- 21/03/2000
CC- [protected] (05/28)
Phone- [protected]...

I did bill payment month of march my credit card on dtd. 5/4/2023, still my bill paid status not updated. And I am getting everyday bill due massages. Even I paid minimum due amount of bill 6000/-. If it wasn’t updated then It should be refund but I didn’t got any refund in my payment mode.
My credit card no. is [protected]
Here are my unique OneCard repayment account details made my bill payment:
Beneficiary Name : OneCard,
Account No : [protected],
IFSC Code : RATN0VAAPIS,
Account Type : Current
I was given complain too . my complain ticket number is 3020864 dtd. 22/4/23.
my bill paid UTR No is :[protected] By Run Paise on dtd. 05/04/2023
and for this one card is not giving any response.

One card they calling and sending messages daily. I don't enquiry any loan from them, they irritating me daily.

Hey, One Card Team,
This is Mohit Goyal, writing this message to inform you that I am not getting my refund since 16th of January and even no one is replying to email as well after too many email reminders.
I want you to look into this matter seriously and refund my FD amount at the earliest.
My onecard account has already been closed and since then no one is replying and updating me about my refund.

Dear Officer
It's more than 2year old card and I am requesting from 1year to increase limit and sending many email with required documents but limit is never increased. Such lowest limit in my all cards. No response no updates. Kindly look into this matter.

I have closed my onecard FD and the company assured that the amount will be refunded with 5- 7 days but since its been 5 days i havnt received any refund so please do initiate it

My OneCard was created today 25 nov 2022. I was hoping to use it to pay for EMIs of an item. I had asked their customer service too if I would be able to make payment. But their executives are completely busy and I was not given proper time that should have been given for me to have a proper discussion. That's why I realised that my credit limit had to be increased. It didn't work even after that. I have paid 4000/- today itself. Before even...

OneCard did not respond to me and simple closed the ticket on their own. They even removed the transaction and I can't see it in my history anymore. I have now no proof of that transaction existing. I had to pay twice during the billing of the credit card.

Another latest incident on 29th Sept 2022., I was charged 5718 in which they claim I made a payment to PayTM. But I do not remember at all doing that. I always note...

My refund amount 39817rs
I'm waiting last 65 Days
not responding properly
always gives New reasons
always says please wait 48 hours
my patience over that's why I'm giving complaint

I'm waiting last 65 Days
my amount refund 39817rs
I'm regularly call & mail onecard team But not responding properly
always gives New reasons
i have call recording & all mails

Sir mene one card me 5 12 2021 ko fd karvai thi bad me mujhe onecard se koi sahi se javab nahi mile to mene fd close ki 3 month pahle request de di thi jisme mujhe 7 day ka time diya tha or uske bad bhi fd close nahi hui to mene one card se 150 se 200 bar contect kiya lakin mujhe sahi se javab bhi nahi mila or mere par over due charge laga diye or mene uper ka mera balance bhi paid bhi kar diya to bhi outstanding charge kam karne ka bola tha lakin kam nahi kiya or mera cibil par month down ho raha hai or mujhe 3 mahine se time per time de rahe hai

Sir, My name is Ravi Kumar from Hazaribagh Jharkhand.I have complaint about fraud but no any body take action my complaint no is Re: [#735007]. He is fraud with me by your payment system.I request to you please return my money from fraudaster.
Fraduster details is given below
Upi ID of fraudsters is onecard.[protected]@sbi
and other upi is [protected]@yespay
His name is amay kumar.He has a one telegram group group name cryptocoach.His telegram I'd is @proressional_trader00 and whatsapp no is +[protected].I am also complaint in near p.s.

Upi reference no[protected]
Time-3:07 27 March 2022
Amount-3000

Upi reference no[protected]
Time 7:48 27 March 2022
Amount-5500

Upi reference no[protected]
Time -8:19 27 March 2022
Amount 3500

Upi reference no-
[protected]
Time 8:26 27 March 2022
Amount-Amount-3500

Upi reference no[protected]
Time-9:13 27 March 2022
Amount-6500

Upi reference[protected]
Time 9 :24 27march 2022
Amount-8000

Upi reference no[protected]
Time 9:40 27 March 2022
Amount- 7500

Upi reference no[protected]
Time -9:56 27 March 2022
Amount -9500

Total amount is 47000
Sir, I am requesting to you please take hard action against him For he will stop crime.

I raise this complaint 25 days ago still no response from One card Credit card team no one response please update me asap