OnePlus India — back panel damaged by service centre

Address:

570027

Authorized Service Centre Name : SSS Infotech, Mysore
Service Engineer : Shashi Kumar
OnePlus Care Req I'd : 979394
Date: 02.02.2019

I had given my OnePlus 6 device for repair as there was slight dent on it.But the display and back panel was perfectly fine(there was not even a single scratch in the back panel) They told it will take 1200Rs. to fix the bend. So we gave it to them for fixing(they didn't inform us if they fix it there is a chance of it breaking) after few minutes they are saying that while fixing it the back panel had broken. Now they are arguing with us saying that we had informed earlier if we try to fix it the back panel might break. Please find the attachments of the back panel.

Have written a request to oneplus but there is no proper response from them on the same.

But resolution provided is raise a complaint on the service center.

The concern I had raised is the back panel was broken due to Authorized Service Center mistake. But as per the calls I had with your agents you are saying that the Service Center should have informed us about probable crack while fixing the dent which was not done. If they would have done that I would never given my mobile to correct it (Which they didn't do).