OnePlus India — Calling screen disappears in conference call AND call recording option is not visible again .

Mail send on - 23 Nov 2020 - 03:06 PM

Dear Sir,

I purchased a oneplus nord in the month of October and it was delivered on 19th Oct 2020 but after 20 days my phone is not working properly .

Issues -
1 - When i am using a conference call then the calling display disappears and I am unable to manage the call .
2 - Call recording settings and are not available .
3 - Call recording icon is not visible after left / right scrolling also ..

As discussed with your service center it is a software issue which needs to update .

Sir it is a one month old phone. I am not ready to do it so request you to please help to replace it or Refund my money back ...

Due to the same issue I am very disturbed and due the same distribution i am not doing my job work properly .

This is my humble request Please Replace or Refund my money back on priority ...

Mail send on - 02 December 2020 at 11:12PM

HI Team One Plus,

As discussed with MR Kamal - ( Regional Service manager Mumbai ) yesterday i was visited at your service center 1st floor, MGF mall, MG road, Gurgaon, Haryana .

After 60 KM traveling and wasting 4hrs the result is the same ZERO .

Software re-flashing completed in my one month old phone now again i am facing the same issue ...

1 - Calling screen disappears in conference call ..
2 - call recording option is not visible again .

So this is my humble request to all of you please help to refund my money ...