OnePlus India — Damaged TV - Not replaced even after 40 days

[email protected]

Apr 13, 2022

Address:

2-6, Movva Palem, Movva Post and Mandal, Krishna District, Andhra Pradesh, 521135

I have told to OnePlus on 27th Feb 2022 about the Damaged TV Screen. In fact i have updated the technician on same day when he assembled(17th Feb 2022) but he left the home by the time i found damage.

Since then i have been chasing OnePlus via Customer Care Number[protected] But i do not have any luck, One Plus was telling always that it will be replaced in 24 - 48 hrs. But its been 40 days almost but not replaced yet.
When i called today and asked for status they said 7 - 10 days it will be replaced.

This is not acceptable from OnePlus, So could you please take action on this. whole family is suffering is suffering due to this damaged TV and eyes are impacted.

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OnePlus India customer support has been notified about the posted complaint.

Jun 01, 2022

Updated by [email protected] This issue has not been resolved yet. I have been told that TV has been sent to Service Center and gave Contact number to contact. When i contact Service Center I was asked to come to Service Center and Collect the TV. Why would i go to Service Center and Collect?

20 days back Same Service Center brought the replacement TV to my home but Box was completely opened, So i rejected the TV. Why would i accept opened Box? It can be used and it can be defective piece, It can be returned piece. So i simply rejected.

I am adding Case Number: 2d2343755vjdscv6526829

Thanks

Jun 01, 2022

Updated by [email protected] Service Center Guys are taking advantage of this replacement.
1 instance: They called and said TV panel has arrived and they are going to come and replace the Panel. I rejected as i am expecting Full TV replacement.
2nd instance: after 20 days, They brought TV with completely opened box, Again i rejected.

It looks like, They are trying to send defective and used piece again.

Jul 18, 2022

Updated by [email protected] Hi Team, There were no progress on this case so far. Now They are asking me to contact Amazon after 5 months.

Thanks
Naga