OnePlus India — Defective 50Inch TV delivered

Address:

2-6 Movva Palem, Movva Post and Mandal, Krishna District, Andhra Pradesh 521135

TV was bought from Amazon on 7th Feb 2022.

I received defective OnePlus TV(50 inches) found on same date as it was assembled but found the defect on screen after engineer left the house. When we call Engineer he said he will raise with concerned team but he did not do and later(2 weeks) he said speak to OnePlus TV Support.

I had talked with support team and raised the case with them. Egnineer came and verified the TV and later They said they will replace TV. After 1 week or so i received a call from someone and asking for my address without telling who is that guy. I rejected him giving him my address later he called and said the details saying they have got panel to replace to my TV. I asked for TV replacement and i was told by OnePlus TV the same that i will get new OnePlus TV. But this guy was arguing saying it is just panel. I didn't accept. he called again after some time and said it is TV. But he sent back the TV and closed the case without telling me.

I raised the case with OnePlus TV again, they accepted the replacement TV again, This time Engineer and brought the TV on motor cycle which box was completely opened. I did not accept to fit the TV as it was opened. They threatened that they will never replace tv and even they get TV i will have to collect from Vijayawada Service Center.

Since then i am raising case but they will say that they will only do repair. i did not accept because it is defective product and want replacement. So it never happend so far and its been more than 18 months nearly.

It was concluded by you engineer few months ago, when i requested and OnPlus also approved the replacement. But it did not happen so far as your Service Center is playing with customer by taking advantage with these replacements.

Below are the first 3 Case ID's with OnePlus TV.

20th Feb 2022 : [protected]/ 2B28-33672VJDSCV-6448636

23rd April, 2022 : [protected]/2D23-43755VJDSCV-6526829

16th July, 2022 : [protected]/ 2G16-43276VJDSCV-6657280

First Two times, it was approved to replace TV