OnePlus India — defective product delivered but no replacement or return

Address:	603103
Website:	www.oneplusstore.in

I ordered oneplus 5 device in http://oneplusstore.in with order #ops[protected] on aug 23, 2017

The product delivered was defective, like it has scratches and paint came off at many part on the phone. I called the customer support and raise request #1421716. They asked me to send photos. Later they asked me to take it to service center. But as i'm far away from service center they asked me to reship the device to them in my own cost. Rma #sers[protected]

This is frustrating service i ever found with an online purchase. Mostly they have to pick up the product or arrange the return pickup but instead they asked me to send it back with my own money. However i sent it back with cost of rs.1500.

Now the person name asif called me back and said they can't replace or refund the product as it seems not an manufacturing defect instead they saying its my fault like device dropped or damaged. This was the defect from their side as if found the scratches as soon as i opened the box.

When i argued ans asked for escalation, the support person simply saying i can't escalate any further and he is the last person i can talk to. Further he said, he simply called me to inform they can't refund or replace and they're sending back the same device. I need refund/replace for this product.

There is no escalation contact for oneplus, beware all of you who purchase from oneplus.

This is really frustrating experience i ever had in online purchasing. Good product is 2nd priority. First you oneplus people should provide good support to your customers.

Don't ever purchase anything from oneplus.