Http://i.imgur.com/q2ypNcR.jpg page 16 of the manual clearly says that the warranty starts from the date of delivery & the service centre said it starts from the date of purchase.
I chatted with support team and they agreed that my device is in warranty, not once but thrice. Nearest service centre is in indore. 12 hours away from my home town. I travelled there as i had assurance of the customer care ppl.
They even said that they will email the service centre.
When i got there, service centre ppl told me that they will not accept & customer care ppl also told me that they will not accept even though they agreed before. I have chat proofs. I showed them that too but that did not do any good.
I spent a lot of time and money in commuting on false promise.
Here is a sample chat. Only attaching one, i have many such.
Chat started on 24 jul 2017, 10:20 am (Gmt+0)
(10:20:24) * ishan joined the chat *
(10:20:25) ishan: hello
(10:20:29) * mounika joined the chat *
(10:20:30) ishan: sorry i got disconnected
(10:20:31) customer service: thanks for contacting oneplus customer support, please wait a moment while our agents attend to you.
(10:20:35) mounika: thank you for contacting oneplus customer support! My name is mounika, i would be assisting you out today.
(10:20:39) ishan: hello mounika
(10:20:44) ishan: i was chatting to someone else
(10:20:49) ishan: and got disconnected
(10:20:54) mounika: hello ishan!
(10:20:58) ishan: can you refer to my earlier chat?
(10:21:16) ishan: or do you want me to brief you?
(10:22:23) mounika: as i have cross checked your previous chat history your experiencing unable to start the device am i correct?
(10:22:29) ishan: yes
(10:22:34) ishan: and the thing is
(10:22:47) mounika: thank you for confirmation.
(10:22:48) ishan: that service booklet says that warranty starts from date of delivery
(10:22:50) ishan: page 16
(10:22:59) ishan: http://i.imgur.com/q2ypNcR.jpg
(10:23:13) ishan: i talked to indore center
(10:23:19) ishan: which is 12 hours away from my home
(10:23:30) ishan: & they asked me to ask you to send an email
(10:23:50) ishan: to consider date of delivery as warranty start date
(10:23:55) ishan: (07:27:31) harsha teja: as it is mentioned in the booklet that the warranty would start from the date of delivery, i would suggest you to visit the service center along with the invoice copy and get the device diagnosed. If you have any further issues while claiming the warranty please contact us back so that we can assist you further.
(10:24:17) ishan: harsha already acknowledged that date of delivery is the warranty start date
(10:24:24) mounika: can i place your chat on hold for 1-2 minutes, while i retrieve your information?
(10:24:30) ishan: sure
(10:26:55) mounika: thank you for staying connected.
(10:27:03) ishan: no issues
(10:28:18) ishan: hello?
(10:29:24) ishan: you there mounika?
(10:30:27) mounika: yes i am here.
(10:30:35) ishan: thanks
(10:30:44) ishan: i thought i got disconnected
(10:31:14) ishan: so?
(10:31:20) ishan: can you please email them?
(10:31:23) mounika: please allow me 1 minute.
(10:32:54) mounika: thank you for staying connected with us, i appreciate your patience.
(10:34:02) mounika: i will not be able to send an e-mail as we are from chat support. However, i request you use the service book as the acknowledgment.
(10:34:21) ishan: well they clearly asked for an email
(10:34:28) ishan: i told that i can show service chat
(10:34:32) ishan: but they said no : (
(10:34:53) ishan: i am 12 hours away from indore
(10:35:07) ishan: it would be very hectic to go there & not get served
(10:36:15) mounika: i totally understand your concern and situation.
(10:36:32) ishan: thank you
(10:38:37) mounika: you will be receiving the mail from our back end team.
(10:38:58) ishan: my email address is [protected]@gmail.com
(10:39:07) ishan: and can you keep indore team in cc?
(10:39:16) ishan: my imei number is [protected]
(10:39:55) mounika: thank you for providing the information.
(10:40:20) ishan: when should i expect this email?
(10:40:24) ishan: i need to leave in an hour
(10:40:32) ishan: through train
(10:41:10) mounika: may be within an 30 minutues.
(10:41:20) ishan: okay. Just to be clear
(10:41:46) ishan: 1) indore service center will be in cc 2) it will state to take delivery date as warranty start date
(10:42:06) ishan: 3) ask them to take my device with above imei within warranty
(10:42:54) mounika: ishan, we will forward the e-mail to you. So, that you can show the e-mail to service center people.
(10:43:13) ishan: okay. With these 3 points?
(10:43:22) ishan: sorry, i want to be extra cautious
(10:44:46) mounika: i really understand your concern i would ask my supervisor to send an e-mail for the warranty consideration from the date of delivery.
(10:44:55) ishan: thanks
(10:45:20) ishan: excellent service
(10:45:45) ishan: please do not forget the email. I am leaving for indore in an hour.
(10:45:49) ishan: thank you again
(10:45:53) ishan: have a wonderful day
(10:46:35) mounika: is there anything else that i can help you with?
(10:46:37) mounika: it was my pleasure to assisting you.
(10:46:43) ishan: no this will be it
(10:46:45) ishan: thanks again
(10:46:57) ishan: i hope all goes well tomorrow
(10:47:01) ishan: and email reaches them & me
(10:47:04) mounika: i would request you to please rate my services by participating in the survey for the assistance provided by me over this chat. You can click on thumbs up if you found my services to be good.
(10:47:07) ishan: bye bye
(10:47:09) mounika: sure.
(10:47:11) * chat rating request has been sent. *
(10:47:31) * ishan has rated the chat good *
(10:47:31) * ishan has commented: excellent *
(10:47:43) * ishan left the chat *
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