OnePlus India — extended warranty for oneplus 3t

Address:Anantapur, Andhra Pradesh, 515671
Website:servify

I have registered an extended warranty for my refurbished oneplus 3t. When i contacted with the care they said that the plan is not valid for refurbished mobiles and refund will be given and i should send a email with my refurbished mobile no. Account number and transaction id. When i had sent it they didn't even reply to my mail even after 48hours
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