OnePlus India — Faulty product

Address:

WZ 196, street number 6, Guru Nanak Nagar, tilak nagar,new delhi 110018

I have purchased one plus Nord 2 just 6 month ago dated 14/10/2021 purchased a mobile phone one plus Nord 2. From tilak Nagar One Plus Outlet

IMEI1 : [protected]

IMEI2:. [protected]

Model ONE PLUS NORD 2

S/N:. DENBF16P4H957XRS

After 4 months of buying the phone giving problem started phone touch hang & phone over heat. Is showed this phone I carried to the one plus service centre NETAJI SUBHASH PALACE. He said sir is it no problem in this software issue. We will update the software then it will be fine. This phone ran fine. For a few day's then again the problem started coming in it, then it is hanging & heating up. A few days' later, the one plus service centre again went to Connaught place. He also said the same thing that sir it's software issue we have to update.

Phone worked fine 1 month. But after few days again the same problem will start in it that the phone is hanging, the touch is not working & phone over heat. I pick up the phone again NETAJI SUBHASH PALACE went to the service centre of one plus again he update the same software update & told me that your phone will be fine.

22/05/2022 evening I was working in my office suddenly the phone started to heat and phone touch not working. After some time the phone turn off by it self. Phone was hot at that time. After while when I turned it on the phone display was completely blank. There was some lining inside the display. The phone was ringing but nothing was visible in the display.

Next day 24/05/2022 took 1 plus service centre conaught place to show the phone he said that sir your phone's touch has broken, it will not covered under warranty, so you will have to replace on payment basis.

I told him that sir, while working on the customer's the phone started heating up and then it was switched off automatically after some time when it turned on it's display was blank and cracked so what's wrong with the customer? Due to being hit, then the phone can blast and some one can die.

My point is the phone display is broken due to manufacturing diffect so why should I pay for it ? I am still waiting for your Reply ?

Regards

Gurpreet Singh

Owner of the phone

[protected]