I need replacement for my mobile oneplus 8T. Oneplus company cheated me by giving their faulty product and faulty software update.
Sir, I purchased a new oneplus 8T mobile worth Rs. 42999 on 16/10/2020 . Together I bought their extended warranty with Red Cable Pro Life plan worth Rs. 1999. My device ( Oneplus 8T) is still under their life plan warranty till 13/02/2023.
When my device have just completed one year, their official Android 12 update came and I did it. Soon after my device's display got a green line from top to bottom, without any phisical damage. They aren't providing warranty repair service in Kerala after one year of purchase. So as per their extended warranty policy they picked up my mobile to Bangalore service centre from Kerala, to repair the display ( Reference ID- NIAEUICRUJMP). It took one week to get back my repaired mobile.
But now again, after their Android 13 update, my device's display got the same green line problem. This time also I registered a complaint on 05/01/2013 ( Reference ID- 7HDHKBO7IOQI) and they picked up my mobile to their Bangalore service centre. Now it's 25 days covered after I registered the complaint . The device reached their service centre on 16/01/2023. When I called their customer care and they told, they are diagnosing the device. Till now They didn't do anything to repair the device.
This is really cheating. I paid a huge amount (Rs.42999 + 1999) for buying a good branded mobile. But within 2 years time the mobile has got severe display problem only due to Oneplus company's software update. Also I waited more than one and half month to get back my device in both cases and still waiting. During the service period they didn't provide any substitute device to use, so I'm struggling a lot in doing my office works and day-to-day activities.
I directly contacted their customer care service and they are always telling some excuses to keep my mobile in their custody. This shows Oneplus company's irresponsibility and poor consumer support. In my research I found, 80% of Oneplus 8T mobile have same display problem after their software update and the company didn't recall any Oneplus 8 series devices or replaced with their other non complaint models.
So, I need replacement for my Oneplus 8T with their another non complaint model - Oneplus 10T. Otherwise I need my money back.
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I have the same exact issue with my oneplus 8, and they asked me to pay for the display, this is purely a scam.
The Indian law should do something to help the customer, give us the money back or a device that works with latest Android version as they promised us minimum 4 years of android updates.
This is really bad when we are all working so closely with mobile phone. I have no faith in one plus anymore with bank transaction to Having wallet backups, I lost not only money, my device, my wallets Death of a good brand I believe since 2017.
Please let me know if anything can be done.
Thanks and regards,
Siddharth Dashsharma,
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