OnePlus India — I have not received my cell phone back from OnePlus repair service since 24 days

Address:

84 Girraj Nagar, Sirsi Hathoj Link Road, Sirsi Road, Jaipur, Near Akshat Meadows

I have been struggling for a month to get my OnePlus phone repaired from pickup/ drop service, that too a manufacturing defect of camera. On 14th June I had raised the request, 2nd of July it was picked up. Since last 25 days I have not got my mobile back. Many escalation complaints registered but no action has been taken till now. Even, after asking several times when will I get my cell phone back nobody has provided any clear status of returning my cell phone. Worst services I have ever encountered. I am struggling with their services since last 1 month and 14 days. I have told these people i want my cell phone back before 27th as I have a big event to capture ion 28th but till now malafide informations with ambiguities has been provided to me.