I have purchased oneplus 10r 2 months ago and now its screen is not working properly means, it has touch problem, then i visited to service center for this problem then they told after checkup that there is mother board issue, they told me that mother board is bend, but my phone is completely new without any dent bent and also there is no any scratch, the service center also confirm the same and they mailed the company that the phone does not have any physical damage, the company's reply is that it will not cover under warranty.
now my side is this - as my phone is completely new 2 month old phone, without any damage or scratches, so how i will pay for any issue . it is company's fault so, company should take the complete responsibility and will repair it or replace it because it is company's fault . otherwise you told me how can be a motherboard damage without any physical damage from outside...
i think my point is clear and hope that they will repair it or replace it.
i cant pay 24 thousand rrupees for a phone which i purchased 2 month ago at 32000 rupees and which is under warrenty and the fault is not mine.
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