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OnePlus India — Issue not resolved complaint raised on Nov 7 ,2021

I have raised the complaint for my oneplus Y1 43 tv on Nov 7, 2020, till now no one has visited my home to rectify the issue. I have called multiple time in 3 months only information they are saying we have escalated the issue.
Its almost 3 months my parents struggling without tv in this pandemic situation.
Need compensation and replacement of TV.

Complaint No# [protected]
Complaint Raise Date 7/11/2021
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Comments

WE all have problem with Y143 inch TV. What we can do ? Oneplus is not helping us. How can we get our refund. Pls suggest me
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