OnePlus India — Line in screen after software update

Address:3/67 Andarkulam, RAMAPURAM PO

My phone started displaying green line after and over the air software update. I took the phone to one plus service center the agent agreed that one plus is responsible for destroying my phone. But they won't fix my phone because there is crack on the rear glass. Which has nothing to do with the software update. Imagine you driving in car a bike hit you and says he will not pay to fix the damage cause your seat cover is torn. Why can't phone companies understand they don't own my phone. I was using the phone perfectly fine till they break my phone screen. Why can't you just fix that.
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