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OnePlus India — Mobile ordered and cancelled refund not received

I had ordered mobile worth 21999 on 20-5-23 from one plus website and cancelled it on the same day. The amount was deducted from my card, however no refund recieved. I called oneplus customer care, they confirmed that they have not recieved money. I raisee it with my bank, payment gateway and RBI, both have confirmed they have not received money.
Oneplus is not ready to give in writing that they do not have money. Totally frustrtaed with this...
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I have ordered a new one plus mobile on 17-06-23 but till date they are saying that order is on hold.

My order isn't shipped yet and I wonder when will it be delivered

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