OnePlus India — mobile phone

Hello consumer complaints team,

A very good morning to your team, i hope everything's going good.

I hold a oneplus 3 handset which i purchased from amazon on 9th august 2016 and currently it has been 11+ months since i am using the phone.

Imei number - [protected]

At first when the phone was delivered as expected it was and still is a killer phone in the market, i really loved the speed, the sleek design and all its updates/features and so i was kind of the advertiser and the free promoter of the phone, whosoever kind of meets me and asks about the phone its always oneplus 3 on my mouth.

But recently before couple of months i am facing a lot of issues in the phone, for instance at the 8th month or so the speaker of the phone from which we use to hear the voice of the other person on the call went low, i thought it might be some mistake of mine and it would not be any issue of speaker but i would be feeling so. Then after a month or so that went more bad so there were days when i just used to talk/hear through earphones and not by the physical mic and speaker.

I went to service center in pune, maharashtra, india and they solved the issue of the speaker which they confirmed that yes there was issue in the speakers and this is kind o[censored]nexpected when you purchase a phone worth 30k that the speaker would be making issues in just 8 months of the purchase.

Further after the repair of speaker in next 15 days only the touch screen stopped responding and the charging slot had a loose connection all of a sudden with the charger, also the speaker through which we listen music that created issue and the phone had full volume but still there was no sound/output.

I waited for a day and the speakers from which the music is played started automatically, again a terrifying thing that happened with a phone worth 30k in just 10+ months, then the story of loose connection of charging continues and a part of the touch screen stopped recognizing the touch and i was like helpless and clueless too.

I again had to rush to service center and they kept the handset for a day in pune, maharashtra, india and gave me on the next day confirming that yes the touch was damaged and the charging point had dust and after changing the touch and cleaning the things it worked fine, not at all something which i would expect from a great great company oneplus.

Now when everything seems to be working, unfortunately the speaker from where we use to hear the voice of the caller has been lowed again. The handset is creating a lot of problems, i think there is some issue in the phone since the beginning.

When i brought the phone it was quite speedy but hanged many a times, also restarted without any matter and even the temperature of the phone was high, i thought its a normal thing but no this issue is coming again and again.

I really thought of buying 2 more oneplus 5 phones for my family but after this instances i feel even i should change this phone, would request you to please take the issue a bit seriously and would recommend you to look to your customer relations and try to help me out.

So i suggested the team to change this existing handset and give me the new one because once the warranty completes and if i need to invest more in repair of the phone after paying 30k then i would be one of the most foolish customer ever seen.

I really really expected a positive and a helpful reply on the above stated issues but they said me to visit the service center again and have a check with them, which i did and the service center tested in front of me and they didn't saw any issues so they confirmed that no issues in the phone but i am able to see the issue and the unresponsiveness of the touch screen still which i explained the oneplus and suggested to change the handset and they said no we'll not do that and also said that i need to put this phone again in the service center for a day so they can check. Till now i have gone 5 times to the service center in 2 months which is almost 20+ kms from my home.

Please have a followup with the oneplus team and help me out with the situation, i am looking to get another handset which is better then the existing and i hope that they understand the stuff that i am not at all bullying or bluffing over here, it is the real issue and real problem that i am facing for which i am seeking help of them.

Thank-you

Have a great day ahead.

Regards.
Hasit karia