[Resolved]  OnePlus India — Mobile phone OnePlus 9RT to much delay in delivery and not helping me by customer care

I have ordered ONEPLUS 9RT 5G HACKER BLACK 12GB RAM +256GB STORAGE with an exchange offer of my old phone Oneplus 6t 8gb ram and 128gb storage on 17 January 2022 and after that i get estimated delivery date 21 January 2022. i have paid Rs35609 through my axis bank debit card on oneplus.in . today is 31 January 2022 i have not received my order or any tracking ID for my product. whenever i called to Oneplus customer care number [protected] they said that after 24 to 48 hrs. you will get an update but after that nothing happens from 18 January 2022 till today i daily call to them they say same like this . so they are not delivery my order nor they are not helping me in this . As a customer i feel i am cheated by oneplus india so kindly help me either delivery my product as soon as possible or refund my full amount which i paid i.e Rs35609 . please help me