OnePlus India — Mobiles

Address:

Saket, New Delhi

Dear Concern,

I am writing this mail because I am very disappointed with the customer service of your OnePlus (Saket).

Your engineers are disobeying the company's 15 days exchange policy (DOA).

I, Gulzar Ahmad purchased first time your OnePlus Nord 2 5g on 13th may 2022 from Amazone.
Before Oneplus I used Vivo mobiles but I decided to change and purchased Oneplus.

After 10 days suddenly some blue and black spots have covered all the screen.

I visited your Service Center (Saket). There, they opened a job card and asked me to wait for two days.
After 1 day they called me and said that their engineer has checked the phone and it can not be replaced
because it happend due to pressure on screen.

however, the phone was neither pressurized nor falled down and there was not a single scretch or dent on the phone,
The phone is in new condition.(photos atached).
The engineer was denied to give me in writted that the phone was physically damaged.
Is it the quality of your phones ?
I have been using vivo s1 pro for 2 years and still its working properly.

Please do not made me feel repentance.

If I am not wrong according to your 15 days exchange, the phone must be replaced if any kind of default in it
with in 15 days.

I want replacment because the phone was already defaulted, there was not a single scretch or dent on the screen.

I did not see any kind of scretch or dent on the screen and the engineer was forcing me to accept the same.

I would not take my phone back without replacement.

Please find the attachments for your references.

I Request you to please do the needful as earlier as possible.