OnePlus India — one of the worst customer support in oneplus

Address:	603103
Website:	oneplusstore.in

I placed order ops[protected], and later i decided to cancel it as i will not be available to get it. But i'm not able to cancel the order. Even though i click cancel its not getting cancelled.

In their faq page https://oneplusstore.in/support/answer/how-do-i-cancel-my-order

Mentioned as "you may cancel your order under the"my orders"section of your oneplus account, as long as the cancel order button is active and your order is under pending shipment. Once your order has been processed and shipped, cancellation will not be possible and you may refuse the parcel upon delivery; we will issue a refund once we've inspected and received your parcel."

It clearly says i can cancel it when the order is still in pending shipment, but i was not able to do it. I reach their customer support and that guy is saying i have to reject the it during delivery. But i can't do it as couriers gets collect in my apartments security office. And that guy is saying that this faq is for global and not for india, does oneplusstore.in looks like global?

These guys are really faking their customers..
Good product is 2nd priority but you should be able to provide good support 1st.
Never ever buy anything from oneplus