Date of Purchase - 29th May 2022
Model - Nord CE 2
On Purchase within 10 days the phone memory of 128 GB got auto full.
On visiting the service centre (First of all it was pathetic to visit the service centre for a newly purchased phone) the mobile was reset and the issue was resolved temporarily.
Post that the issue continued again after 8 days. Again I visited the service centre and the software was updated informing me that the issue was resolved. On 6th July again the memory got auto full and I visited the service centre to inform the same.
It was asked to submit the handset. I submitted it on 8th Jul and informed that I need the replacement URGENTLY or refund of my money paid.
On 11th It was informed that the issue is resolved.
But i didnt want the repaired phone by paying Rs 25K.
Hence again asked for refund or relacement. It was communicated that I shall get the refund by 14th Jul. Its 14th today and I am still awaiting the replacement. I have lost faith on the branch. Have wasted my time and energy and have been harrassed by Oneplus. Need compensation and refund / replacemet on TOP PRIORITY
Mail is marked to Shweta Dangle
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