| Address: | JM road Pune Maharashtra India |
I am a die hard fan of one plus, and using one plus phones since last 9 years, and had planned to buy your new launch this year. Lovely phone, nothing to complain about. But your service centers are very inefficient and not at all customer friendly. Would like to give a feedback of my latest experience on 31-jul-22.
I am still using one plus 6, it's in A1 condition even after so many years... No complaints, but the battery is now depleting, takes me to charging every 2 hours now. So I visited the nearest one plus center to me, which is on JM road Pune. When I entered, none of the representatives greeted us, we had to search in all those people who can be the one plus representative. He was just standing there looking at us, but didn't approach us or ask what we looking for. He waited for us to go to him. He then directed me to service center in top floor for battery change issues. The service center person. Your service center was 100% full, people waiting standing as no seats, which gave me a shock that one plus has so many repair issues or seems. Gave me a reality check, that though my old phone was really good, the new ones seem to have so many issues and problems that people waiting in line. Lowered my confidence in one plus service in India. Rethinking if i should go for one plus again or not. Service centers should have minimum people to show service effeciency.
I then inquired about battery change and how long will it take to change battery in walk in. One plus India site user faqs mention that you will require 1-2 hours repair for walk in. This person said it will take 1 day to just replace battery and I will have to leave my phone for 1 day.
Who takes 1 day to replace a mobile battery? Local shop i inquired next told me they can replace in 1 hour. Why can't one plus fix their own phone issues in 1-2 hours? Also in this age when everything works on otp, and if you have just one mobile, who can afford to give in their mobile for 1 day only for battery change?? My device is working perfectly fine.
I ended inquiring local shops for my battery change issues. Yet to be replaced though. The service center people were not at all helpful or customer friendly.
If one plus wants to have a good market, which it should have as it's a brilliant product, their service centers should be well trained and equipped. Small repairs like battery change should have a separate queue which can clear most of the crowd quickly, separating from mobile repair. This is common sense.
I am sure many other customers must be trying to scream out their experiences to you. Hoping One plus mangement intervenes and looks into their service center operations. Specially JM road. It's nothing good. No good vibes come from your service centers. People enter and leave empty handed, as people working there don't bother about customers or their issues. They just stand there like security guards. No interaction with customers.
Awaiting some positive action on this. And a positive feedback.
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