OnePlus India — One Plus TV problem

Address:

16, Chinna Otta Street, Santhanapuram, Varaganier, Trichy 620008

I bought a Oneplus by trusting the brand and spend above Rs.40000. But after 10days o[censored]sage it does not working and hangs on TV remote connection page (Refer Snaps).

TV remote is working fine and I able to control volumes / switch off the tv. But TV does not goes to the next step and hangs on the page as attached.

I have called to the One plus service centre also. But there is no response from your end. And I have made a lots of conversations for the past one month. Refer attached conversations.

I really disappointed with your service and does not expect poor response from the reputed company.

Please take this as high priority to provide the proper service.

TV details are provided below:
Model: 50U1S (Black) 2021 model B095JQ8LVB
HSN: 85287219

Name: S. Thajudeen
Contact: [protected]
Address: 16, Chinna Otta Street, Santhanapuram, Varaganier, Trichy 620008