[Resolved] OnePlus India — One plus tv wifi not connected - not resolved from four months

jsk2k2

Sep 23, 2022

Address:

10/32A, Rasappa street, Pallipat road, Nagari-517590

Dear sir,

I have booked complaint one plus tv not powering on on may 2021. one of Technician from jeeves came and checked tv and asked rs. 200/- for service charge i had given. After one month he came back and changed pc board, at that time tv powered on but wifi not connected, that technician said, again you book complaint for this wifi problem then only this problem will rectified. Then he asked rs. 200/- for service charge, i had given. Again i booked complaint again one technician come and again he changed new pc board, i asked him why did you change again and again pc board i complained only about wifi problem know. He replied me he dont know what is the exact problem, from jeeves he received message and attend at customer point and they given the pc board, so that he thought it pc board was problem thats why he changed the pc board. I said, dont change the pc board again, only it is wifi issue, you repair the wifi issue. He said, he is new to one plus tv tecnician, you give rs. 800/- for this he will repair the wifi issue otherwise it will dealy to repair from their end. He told me five or six times to give Rs. 800/- he will repair within one day. I said it is under warranty why shoud i pay rs. 800/- for this. Then he left my house. Then i complained in customer care on 01/08/2022 about this wifi problem they said, dont pay a single pie to technician it is comes under wanrranty. My complaint no: 2G31-44168NESCMG-6680691 but no one attend this issue, later i got the message from jeevs, they completed the service for this ticket id on 19/08/2022. Why did they sent the message like this, no one attend the issue but resolved message received from jeevs. I never had this type of worst customer service experience. Kindly attend and resolve my wifi problem.

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Sep 23, 2022

Complaint marked as Resolved

Till now i didnt get resolution for my tv. Customer care and service dealer not responded to attend my repaired tv more than four months.

OnePlus India customer support has been notified about the posted complaint.

Dec 30, 2022

Updated by jsk2k2 Sir, Till now am not getting solutions from one plus tv service centre for my previous complaint, already 7 months over without repair my Oneplus TV. yesterday I got sms from one plus ie. ([OnePlus]Dear Customer, Your request IN02059TV[protected] has been cancelled on[protected]. Kindly contact to OnePlus Customer Care for further assistance.) Why did they cancel my complaints again and again without resolve. Again I called customer care number they told me, defective parts not available their end so he send one executive he come take my TV after 48 hours he will send a voucher to my mail id, using it for purchase one plus TV from one plus website. How can i trust them to give my TV to service technician without they give any proper letter. They had given me defective one plus TV. I don't want purchase again this TV. Kindly arrange for refund for already purchased oneplus TV.

Sep 14, 2023

Updated by jsk2k2 Dear sir,

Till now my oneplus TV wifi not connected problem is not solved. What is the reason tell me, no one technician attended at my residence to solve this issue past one and half year. Without repair oneplus tv wifi issue and no one technician attended my complaint at my residence how will you send the message like your complaint resolved. It is my one of the very very bad experience I had in oneplus customer care service and also jeeves service center in tirupati, who is very worst follow up. They taking all the information through mobile they didnt come at customer place and they simply closed my complaint ticket. How should you replied customer complaint resolved. No one technician come and attended my complaint at my residence. I want to my tv to work with wifi connection. Past one and half year am giving complaint through customer care service but no one executive attended my complaint at my residence. Don't close again this complaint without attended my complaint at customer place.
Note: For the past one and half year ii have been complained so many times through customer care service and through mail, through consumer complaints forum but still not resolved my complaint.
My oneplus tv wifi not connected
My oneplus tv wifi not connected
My oneplus tv wifi not connected

Sep 14, 2023

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Comments

jsk2k2

Dec 30, 2022

Sir, Till now am not getting solutions from one plus tv service centre for my previous complaint, already 7 months over without repair my Oneplus TV. yesterday I got sms from one plus ie. ([OnePlus]Dear Customer, Your request IN02059TV[protected] has been cancelled on[protected]. Kindly contact to OnePlus Customer Care for further assistance.) Why did they cancel my complaints again and again without resolve. Again I called customer care number they told me, defective parts not available their end so he send one executive he come take my TV after 48 hours he will send a voucher to my mail id, using it for purchase one plus TV from one plus website. How can i trust them to give my TV to service technician without they give any proper letter. They had given me defective one plus TV. I don't want purchase again this TV. Kindly arrange for refund for already purchased oneplus TV.