| Address: | 560066 | | Website: | oneplusstore.in |
Highly unsatisfied with one plus as a company and with the customer support as well:
1. My complaint being gorilla glass 4 on my one plus 3, i am still getting scratches on my phone with normal usage.
2. I repeatedly called customer care regarding my issue, they told me my phone should not get scratches with normal usage, i sent them photos. After verification they told me to visit the nearest store for the same, and assured me this job will be done. On reaching store they tell me, they understand that its gorilla glass 4, but its scratch resistant and not scratch proof and hence and i quote
"next time please get a screen guard on your device."
Wow. They think i have never used a phone.
Mind you guys i had a blackberry before this, and i use an iphone as well, their "scratch resistant" screens are patchless without even the screen guards. Please don't fool customers with "false advertising" that your phone has gorilla glass 4, and please never waste your customer's time, by telling him to go to the store, because i took a leave for the same from my office after being assured that it will be covered under warranty.
Regards,
A oneplus fan, who is never going to tell his friends to buy a one plus again. Thankyou customer support :)
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