OnePlus India — Oneplus 8T

I purchased a One Plus 8T model smartphone in Dec 2020. My phone stopped working on 19 March 2022 and I took it to the OnePlus store in JM Road, Pune, Maharashtra. The store says that the motherboard has to be replaced at a huge cost. It is not understood as to how the motherboard can become faulty within 15 months of purchase. It is evident that the phone has either not passed the Quality test or I have been sold a phone with a faulty motherboard, it being the heart of the phone.

I am a keen enthusiast of OnePlus, however the current situation has put me in a fix.
The store tells me that since I do not have an extended warranty, I should now shell out Rs 30, 000 for motherboard replacement . My contention is that a faulty motherboard is beyond the scope of a phone user.

In view off the above, you are requested to either replace the faulty motherboard without charges or furnish a replacement of the same model.

I have decided to approach your good office to mutually resolve the issue before approaching the Consumer Forum.
Anticipating an early and favorable reply from your end.