I have purchased this phone only 4 months back and I have been to the Oneplus store 7 times in the last 2 weeks. Firstly, the phone would switch off randomly almost twice a day, so I went to the service centre and they told that it is software issue without checking anything. After the software update, the same issue came up and the phone went into "CrashDump Mode". This had already resulted in data loss 2 times now.I again asked service center to check and they took my phone and did not respond for 2 days where I had visited them twice as their phone number was switched off. They did not repsond me until the third day when they said that Motherboard is crashed and needs to be replaced which will take another 2 days(pathetic as to why they didn't say it on the first day itself). After 2 days, I called them and checked whether it is completed as obviously the service center did not bother to call. When I collected the phone and started setting up the phone when I found out that the fingerprint function wont work. I again contacted service center to which they said that you will need to bring the phone as they have not done(forgot) Fingerprint calibration. When I went there this morning for the 7th time, they took my phone and made me wait for more than 30 minutes and then said that the calibration cannot be done and I will have to go to another service center to get it done.
This has been a complete harassment of a customer. I had requested them on multiple occassions to get my device replaced if it is having so many issues. But instead I got this kind of service.
I want a full refund for this phone as I am not interested in using such a bad phone. Was this information helpful? | 
Post your Comment