OnePlus India — Oneplus bullets wireless/ service experience

Address:

OnePlus Exclusive Service Center - GF 003 and 004,Capital Mall, Hoshangabad Road, Bhopal (M.P) - 462047

I had purchased them on 08/01/2020,

As there was some issue regarding the distortion in the sound quality and also sometimes get disconnected during calls too. what I did was I sent them through courier on 5 Jan 2021 and they had received the same on 06 Jan 2021( 2 days prior to warranty lapse)
and in the service memorandum issued by the oneplus Bhopal service center team they had mentioned 10 Jan and also out of warranty too, this is completely unfair as you can also see that on the memorandum they had written the issue as low sound in the right side of earphone and physical damage

this is totally unprofessional and they had sent me back the earphones, with also damaging the one.

this is completely unjustified biased and unprofessional behavior

supporting has been attached to this complaint